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Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at support@clickmart.com.pk. If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@clickmart.com.pk.

Damages and Issues

Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can address the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases

We also cannot accept returns for sale items or gift cards. If you have questions about a specific item, please contact us.

Exchanges

For the fastest resolution, return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we receive and inspect your return and let you know whether the refund is approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
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              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...